Boathouse/ Blackwell Commitment
As a proud Ontario based retailer, we are committed to providing a respectful, accessible environment for our team members and our customers. We embrace differences and we conduct our business in a way that respects, dignifies and empowers the independence of individuals with disabilities.We are committed to removing the barriers that are not conducive to a fully integrated accessibility system,in our stores, websites, warehouse and Head Office, in order to meet the ongoing requirements of the ‘AODA’.
Boathouse/ Blackwell Multi- Year Accessibility Plan
This 2014- 2021 multi-year accessibility plan outlines the policies and measures that Boathouse/ Blackwell will implement to improve opportunities for Ontarians with disabilities.The Accessibility for Ontarians with Disabilities Act ( the ‘AODA’) supports the inclusion of all Ontarians with disabilities. It is the goal of the Ontario Government to make the Province of Ontario fully accessible by the year 2025.
Accessible Customer Service Policy/ Team member Training
At Boathouse we have implemented a comprehensive Training program for our team members, outlining various communication needs that might arise, identifying various assistance devices, the respectful treatment of customers with disabilities and their ‘support persons/ animals’.