SHIPPING
Now Shipping with UPS to ensure you get your holiday shipments on time.
Most orders will Ship out in less than 48 business hours and arrive at your door between 1 and 5 days.
Only in rare cases or during peak shopping seasons it may take longer, but in those cases we will work diligently to get you your packages fast.
CANADA POST STRIKE
With the current Canada Post strike combined with the holiday surge, shipping has hit a new level of industry-wide congestion, resulting in pick up and delivery delays.
If you have received tracking information for your order, rest assured UPS will update those shortly. All updates will be provided within your tracking details. If the tracking info says "Label Created" we have packed your order and it is just waiting pickup from UPS.
Free Shipping Over $75
We offer FREE Standard shipping on orders over $75 (before taxes and after discounts).
Delivery Times
Holiday Shipping Cutoff Dates
Place your order by these dates to guarantee delivery before Christmas.
- UPS Standard (2-5 Business Days) - December 12th
- UPS Expedited (1-3 Business Days) - December 13th
- UPS Express (1-2 business days) - December 16th
Once your order has shipped, you will receive a Shipment Confirmation email with your tracking number.
Delivery Time Estimates
- UPS Standard (2-5 business days)
- UPS Expedited (1-3 business days)
- UPS Express (1-2 business days)
Please allow 2-5 business days (excluding weekends and holidays) to process your order.
Pricing will be displayed at checkout.
**Shipping times may vary based on unforeseen circumstances outside our reasonable control such as severe weather, natural disasters, strikes, etc..
Yukon, Northwest Territories and Nunavut
Northwest Territories, Yukon and Nunavut are not eligible for Free Standard shipping as UPS only offers Express to these areas.
PO Boxes & APO/FPO/DPO
Currently UPS does not deliver to PO boxes.
International & USA Shipping
PLEASE NOTE: Because of the Canada Post strike we cannot ship to the USA.
Currently we only ship within Canada and the United States.
USA Delivery Time Estimate - 3-7 Business Days
If you order from the USA
- All purchases are in Canadian Dollars.
- All orders placed on Boathousestores.com are being shipped from Canadian locations.
- No duties or taxes will be charged on orders shipped to the USA
- In rare cases, any items ordered that we are unable to ship outside of Canada will be canceled and a refund will be issued.
TRACKING A PACKAGE
You may track your package with UPS by entering your tracking number on the page below.
If you feel your parcel has been lost, please contact our customer care team via email or phone. A customer service representative will open a lost parcel ticket for you. Please note that all lost parcel tickets may take up to 15 days to resolve.
Free Returns
We accept returns at all store locations. If this is not a convenient option for you, we offer free return shipping for all returns sent back to our warehouse. Please read about Hassle-Free Returns for more information.