We offer FREE returns In-store and Online.
IF YOU CAN'T PRINT YOUR RETURN LABEL AT HOME - Once you create your return label here - Canada Post will send you an email you can present at any post office - they will print the label for you at the post office
Returning in store, just bring your online receipt, show a team member and you're done.
Our Return Policy
We will gladly refund or exchange your unworn item(s) within 14 days of purchase or delivery, accompanied by your invoice/receipt. All items must be returned in their original condition and packaging.
Return To A Store
Depending on your method of payment, you can bring your return to any Boathouse location, where our team members will be pleased to assist you. Please remember to present a copy of the invoice e-mailed to you, either printed or on your mobile device. Refunds less any shipping costs will be issued via the original method of payment, including purchases made with Credit Card or Gift Card.
Return Via Shipment
Ship your return back to us using free return shipping. Please remember to print or e-mail our online return form and a copy of the invoice e-mailed to you. All merchandise must be shipped in protective packing material (box, polybag, etc). Refunds less any shipping costs will be issued via the original method of payment within 10 business days of receipt.
RETURNS ON WOMEN’S SWIMWEAR
The following restriction apply on Women's swimwear returns and are designed so that you can buy hassle free without worrying about fit.
- Swimwear purchased online cannot be returned in store. You must follow the Return via Shipment process above.
- All returned swimwear products must be in their original condition, unworn, unwashed, with original tags and the protective strip intact.
Final Sale Items
PLEASE NOTE: Clearance Items are Final Sale and in Limited Quantities
The following items are final sale and cannot be returned…
- All Clearance Items
- All boxers and undergarments
- All UGG footwear
Defective items (including "final sale") may be eligible for replacement or store credit. The merchandise must be assessed and deemed defective by a Boathouse team member. To return your defective merchandise for assessment, please follow one of the above return methods.