Contact Us

 

For all order inquiries please include your full name and order number. 

 

We're happy to address all inquiries and issues regarding Boathouse Stores, be it a complaint, suggestion, or question about your online order. Before sending an e-mail, please visit our F.A.Q page as you may find what you're looking for.

 

905-646-4350

Support Hours

Monday - Friday 8:00am - 4:00pm EST 

Saturday - Sunday - closed

 

 

 

We have many Self-Serve tools to help you.

 

RETURNS

Visit our Return Center to setup a return or exchange and print your shipping label. We pay the return shipping.

 

EDIT, MODIFY or CANCEL your Order

To Edit, Modify or Cancel your order simple locate your Order Confirmation email sent on the day of your order. In that email there is a link to Edit or Cancel your order.

 

TRACK YOUR ORDER 

You can easily Track your Order by following these directions.

• Click on the “Track my Order” link in your Order Confirmation email sent on the day of your order.
• On the Order page – Click or tap the Canada Post tracking number or you can Track your order with the Shop app. Both will allow you to track your order in real time.
• Here is a direct link to the Canada Post Tracking tool

 

PLEASE NOTE: Many orders are shipped in multiple shipments from our different facilities around Canada. Because of this you may receive some items before other items, but you will be notified of each package and its contents via email.